FAQ

Q: How can I view the status of my order?
A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view. 

Q: What are your shipping costs?
A: Our UPS Ground shipping costs are based on the order total, because we do not know what our supplier will actually charge for an order until we enter the items in with the destination.  You can view an estimate of shipping costs by viewing your cart.  If you want a faster method of shipment - you will have to call us with your order, and your address, and we can enter it into our supplier's system and let you know what the faster shipping will be.  

Q: How long will it take for me to get my order. 
A: We place the order with our supplier the same day you order it - or the next day if it comes in after hours.  We always try to get your items from the closest warehouse to you.  Most of the United States is within 3 shipping days of our supplier's  warehouses, and many areas are only a one day away.  However, if the closest warehouse to you is out of stock in one or more of your items, we move the order to the next closest warehouse that has all of your items.  In rare cases, we have to get the order from the warehouse that is farthest from you which may be a 5 or 6 day ship if it has to go all the way across the country - for instance from Fresno, CA to Miami, FL.  

Q. What if you cannot get all my items from one warehouse?
A. If we cannot get all of your items from one warehouse we will contact you to let you make the decision to leave items off, or to ship from 2 warehouses.  We will never automatically add on additional shipping charges to get your orders from 2 warehouses.   If your order is large enough to quailify for free shipping, we will probably ship your items from 2 warehouses without any additional cost to you.  

Highland Apparel Company
PO Box 526
237 West Main Street - Rear Bldg.
Monterey, VA 24465
540-468-3312
888-779-3312 toll free

Go Back